Terms and Conditions

The online store cleanparts.pl (hereinafter referred to as the “Shop”) conducts retail sales via the “Internet” network, on the basis of these Regulations and generally applicable law.
The owner of the Store is: Agapit Spółka z o.o. with its registered office in Olsztyn (10-302), ul. M. Zientary- Malewska 26, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Olsztyn, VIII Commercial Division of the National Court Register, under the number KRS: 0000880889, NIP: 7391016226, REGON: 510304047 (hereinafter referred to as ,,,Seller’’), email: kontakt@cleanparts.pl, contact number:

§ I. Definitions
The terms used in the Store Regulations mean:
1. Consumer – a natural person performing with the entrepreneur a legal act not directly related to his business or professional activity;
2. Entrepreneur on consumer rights – a natural person conducting business activity, concluding a contract directly related to his business activity, when it appears from the content of this contract that it does not have a professional character for him, resulting from the subject of business disclosed in the Central Register and Information on Economic Activity (it cannot directly concern the industry in which the entrepreneur specializes);
3. Customer – a natural person, including a Consumer who is over 13 years of age, but in the case of failure to complete 18 years of age by that person, the consent of his statutory representative or legal guardian is required, as well as a legal person and an organizational unit not being a legal person, whose special provisions grant legal capacity;
4. Goods/Product – a movable item that is the subject of a sales contract, presented in the Store;
5. Order – a statement submitted to the Seller by the Customer about the acceptance of the offer to conclude a distance sale agreement of Products via the Store, submitted on the form generated on the Store’s website and specifying m.in. the type and number of Products, their price, as well as the conditions and costs of delivery and the choice of payment method;
6. Distance selling – a contract concluded with the Consumer or an entrepreneur on consumer rights within the framework of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract inclusive within the meaning of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2020.287, as amended) ;
7. Act – Act of 30 May 2014 on consumer rights (Journal of Laws 2020.287, as amended) ;
8. Reservation – a statement of the Customer’s will, submitted through the Store aimed directly at the conclusion of a sales contract at the specified time and in person in one of the Seller’s Company Showrooms in Poland;
9. Cart – the functionality of the Store, indicating the Products selected by the Customer and enabling the Customer to determine and modify the Order, in particular in the scope of: the number of Products, delivery address, choice of payment method;
10. Regulations – these Regulations of the Store, which concerns the sale using means of distance communication and the provision of electronic services by the Store. In the scope of services provided electronically, these Regulations are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2020.344, i.e. of 2020.03.03);
11. Courier company – a courier company operating under the company DPD Polska sp. z o.o. with its registered office in Warsaw (02-274), at ul. Mineral 15, entered in the Register of Entrepreneurs of the National Court Register, kept by the District Court for the city of st. Warsaw in Warsaw, XIII Commercial Division of the National Court Register, under the number KRS: 0000208368, NIP: 526-020-41-10 or any other courier company whose services are used by the Seller in the field of delivery of Goods;
12. The Seller’s Corporate Salon is a retail outlet that is the Seller’s store, located on the territory of the Republic of Poland.

§ II. General Provisions
The Seller undertakes to provide services to the Customer in the scope and under the conditions specified in the Regulations of the Online Store.
1. These Regulations define the rules of using the Online Store by the Customers, and in particular: placing Orders for Goods available in the Online Store, providing the Customer with the ordered Goods, payment by the Customer of the sale price of the Goods, the right of the Consumer and the Entrepreneur to withdraw from the contract of sale of the Goods and the rules of submitting and handling complaints.
2. In order to use the Online Store, including browsing the assortment of Products and placing Orders, the Customer’s ICT system should meet the following minimum technical requirements:
1) active Internet connection allowing for bilateral communication via HTTPS protocol,
2) properly installed web browser supporting the standard:
– HTTP and HTTPS,
– HTML 5, XHTML and XML,
– CSS 3,
– JavaScript (including DHTML),
– graphics in formats: JPEG, PNG, GIF, SVG,
– object-oriented document model (DOM),
– cookies (cookies acceptance is usually enabled by default in the browser).
3) having an e-mail account (email) to place an Order.
3. The Customer is entitled and obliged to use the Store in accordance with its intended purpose. The Customer undertakes not to take any actions that could adversely affect the proper functioning of the Store, in particular, to interfere with the content of the Store, including the Customers’ accounts, or its technical elements, to provide false data, or to use other people’s payment instruments or financial means to make purchases of Goods. The Customer undertakes not to provide illegal content or contrary to good morals.
4. In the event that the Store is used by a legal person or an organizational unit that is not a legal person, but having legal capacity, a natural person who uses the Store on its behalf or places an Order confirms that he has the right to represent such an entity.
5. The Seller is not responsible for disruptions, including interruptions in the functioning of the Online Store, caused by the incompatibility of the Customer’s technical infrastructure with the Online Store.
6. The Regulations are available in the footer of the website at the Internet address www.cleanparts.pl/regulamin and at the Seller’s registered office located at ul. M. Zientary- Malewska 26 in Olsztyn.
7. The Seller may change these Regulations at any time. The changes will not violate the rights acquired by the Customer, including in relation to Orders placed before the date of entry into force of the amendment to the Regulations, the Regulations shall apply in the version in force at the date of placing the Order. The Seller will inform the Customers about the change of the Regulations by sending information about such a change with the content of the amended Regulations to the e-mail address to the contact provided by the Customer at the registration of the Account and will post information about the change of the Regulations on the Store’s website. The change in the Seller’s Regulations will come into force within 14 days of informing about such a change. The Customer who does not agree to change the Seller’s Regulations should stop using the Store.
8. The condition for placing an Order in the Store by the Customer is the acceptance of the Regulations.

§ III. Descriptions and photos of the Goods
1. All information concerning the Goods, including in particular catalogues, folders, brochures, other informational or advertising materials, as well as information contained on the website www.cleanparts.pl, addressed by the Seller to recipients and potential Customers do not constitute an offer within the meaning of the law, but are only an invitation to take up negotiations.
2. Photos of the Goods are illustrative illustrations and may differ from the actual appearance of the Goods.
3. The Customer has no right to copy or use photos and descriptions of the Goods or any information contained in the Store for purposes other than browsing and making purchases of the Goods in the Store, unless otherwise follows from the generally applicable regulations. The Customer acknowledges and accepts that the use in a manner beyond the scope permitted by law of photos, descriptions of the Goods or other information contained in the Store may constitute a violation of copyright and other intellectual property rights.

§ IV. Prices
1. All prices quoted in the Store are expressed in the following currencies: Polish zloty (PLN) or euro (EUR).
2. The prices of the Goods do not include delivery costs. Delivery costs are given each time when choosing the method of delivery of the Goods by the Customer.
3. The information about the price of the Goods covered by the Order is binding from the moment of receipt of the Order by the Seller. The Seller may make changes in the prices of the Goods offered in the Store, delivery costs and post information about new Goods, withdraw Goods from the assortment, carry out promotional campaigns on the Store’s pages or make changes in them in a way that does not violate the rights acquired by the Customer. The Seller confirms that the exercise of the rights referred to in the previous sentence does not affect the Order placed by the Customers before the date of entry into force of a specific change.
4. Prices in stores Sellers may differ slightly from the prices presented on the Store’s websites.
5. In the case of redirecting the Customer to the website of the online store through websites comparing the prices of the Goods, the price given at the Goods on the page comparing the prices is a promotional price.

§ V. Ways to use the Store
1. The Customer may use the Store:
1) in the formula “Registration and login to the Customer Account” – the Customer using the Store after logging in to the Individual Account. In order to make purchases, you must register the Customer Account and then log in to it. When making a purchase, you must also provide each time the delivery address and the buyer’s data in order to issue an invoice, if this information differs from the data provided during the registration of the Customer Account. In the case of blocking the Customer Account, accepted for execution by the Seller before blocking the Customer Account is subject to execution on the basis of the “Purchases without registration” formula, referred to below.
2) The formula “Shopping without registration”. In the case of making purchases without registration, the Customer before placing an Order is obliged to complete the Order form by providing: (i) name and surname/data to the Customer’s invoice; (ii) the address to the Customer’s invoice; (iii) the e-mail address; and (iv) the contact phone number; and (v) submitting a statement of acceptance of the Regulations. The above activities are necessary to place an Order.

§ VI. Shopping
1. Orders in the Store can be placed via the Store’s website available at https://www.cleanparts.pl.
2. The Customer may place the Order in two ways – by using the Customer Account or without registration, as referred to in § V. above.
3. Orders in the Store can be placed twenty-four (24) hours a day throughout the calendar year, provided that Orders placed after 10.00 and on public holidays will be considered on the next business day. The availability of the Store may be limited by the Seller in order to perform repair or modernization work, which the Seller will properly inform about.
4. In order to place an Order, go to the “Cart” section, where the Customer should indicate the selected Goods and their number. After completing the Cart, you must choose the delivery address (if it is different from the Customer’s address provided in the Customer Account settings). In the event that the Customer places an Order under the “Purchases without registration” formula, the Customer should provide the data referred to in § V section 3 above, including the delivery address. After indicating the delivery address, information about the delivery costs of the Order will appear. After accepting the delivery costs of the Order, there will be information summarizing the Customer’s Order, including information about: the ordered Goods and their number; the price of the ordered Goods and the delivery costs of the Order (including information on the total amount to be paid including the price of the ordered Goods and the delivery costs of the Order). In order to place an Order in the Store, click on the button “I order and pay”. The Customer Order will be sent to the Seller and the Customer will be redirected to the page of the method selection and payment date. This page of the Store will present information about the methods and dates of payment in the Store and about possible restrictions on the delivery and acceptance of payments.
5. Placing an Order by the Customer means concluding a sales contract (buy) in accordance with the content of the Order and obliges the Customer to collect the Goods and pay the price of the Goods and delivery costs specified in the Order.
6. By entering into a Contract with a natural person, the Seller may rely on the statement of that person whether he or she has the status of an Entrepreneur on the rights of the consumer or not. In the situation referred to in the previous sentence, the Seller is not obliged to conduct further analyses to determine this status, unless he/she informs that the statement of the natural person was false.
7. Potential verification on the part of the Seller, whether the purchase was professional or not, can take place, for example, by reporting by the Customer the desire to receive an invoice. The statement of a natural person whether he has the status of an Entrepreneur on consumer rights or not may consist in the fact that a natural person placing an Order provides on the invoice full data on the conducted business activity, including the NIP number. The Seller may request such information at any stage of the performance of the contract. In such a situation (i.e. receiving NIP to invoice from the Customer) the Seller, receiving the Order and concluding a contract with the Customer, may assume that the Customer performs activities in direct connection with his business activity.
8. When concluding a contract, the Customer may also place additional information that the contract is of a professional nature – the Seller may always request the Customer to place such information at the time of placing the Order or confirming the Order.
9. Verification on the part of the Seller, whether the purchase was professional or not, can also take place at the stage of reporting returns, complaints, or examining the possibility of withdrawing from the contract.
10. Immediately after placing the Order to the Customer’s e-mail address indicated on the Customer’s Account or in the Order form (the “Purchases without registration” formula), the Seller sends a confirmation of placing the Order. Subsequently, the Customer will receive information about the commencement of the Order, and together with it the Seller will provide the Customer with the Confirmation of the Conclusion of the Sales Agreement referred to in Article 21 sec. 1 Laws. The sale of the Goods is documented by an invoice or fiscal receipt, issued to the Customer’s data provided when placing the Order. Confirmation of the Sales Agreement will also be provided to the Customer in paper form along with the invoice. Upon sending the ordered Goods, the Customer will receive a confirmation of their dispatch along with the purchase document to the indicated e-mail address.
11. In the Store, the Seller publishes information about the current availability of the Goods. Placing an Order is possible only if the Goods are available. In a unique case, when the Goods turn out to be unavailable after placing the Order, the Seller will contact the Customer individually in order to determine whether the Customer wants to (i) wait for the execution of the Order or (ii) receive an immediate refund of the payment – the Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.
12. Delivery of Goods is carried out by the Store on the territory of the Republic of Poland.
13. In relation to Clients who are entrepreneurs, the Article does not apply. 662 of the Civil Code and Article 681 and Article. 682 Civil Code.
14. The Customer will be informed by the Seller about changes in the status of the Order by e-mail to the Customer’s e-mail address indicated on the Customer’s Account or in the Order form (the “Purchases without registration” formula).
15. In the case of promotional sales and sales, for which a limited number of Goods is intended, the execution of the Order will take place in the order of the Orders received by the Seller, until the stock of the Goods covered by this form of sale is exhausted.
16. If you want to receive in person in one of the Seller’s Company Salons, placing an Order in the Store via the website reads for accepting the Reservation for a given product and preparing the Goods for purchase. The moment of conclusion of the sales contract takes place upon receipt of the Goods in the store, after the Customer has examined the purchase item and personal acceptance of the offer.
17. In the case of ordering by the Customer of the Goods presented on the Store’s website, as a result of the Customer’s redirection to the Store’s website through websites comparing the prices of the Goods, there is no option of personal collection by the customer in one of the Seller’s Company Showrooms.
18. Reservations in the Seller’s Showrooms are not available if the Customer has been redirected to the Store by online price comparison websites.
19. The store does not sell wholesale. Orders placed by one Customer for a product in an amount of more than two pieces may be cancelled or executed on the terms and conditions offered by the Store.

§ VII. Supply a
1. Goods ordered in the Store are delivered via courier company.
2. For the time of receipt of the shipment consists of:
a. the time of execution of the Order (completion of the Goods, form of payment, issuing a sales document, packing the package);
b. delivery time, depending on the chosen method of delivery.
3. With each product available in the Store, in the ‘Availability of the product’ window, in addition to the current stock, there is also information about the expected time of sending the Goods. This time does not include the time of completing the Order and is calculated from the moment of delivery to the courier company to the moment of delivery to the Customer.
4. Together with the Goods, warranty documents are issued (if the Goods are covered by the guarantee) and an invoice or fiscal receipt, as well as the Confirmation of the Conclusion of the Sales Agreement. In the absence of any of these documents, the Customer is obliged to immediately report this fact in order to make up for such deficiencies.
5. The risk of accidental loss or damage to the Goods shall pass to the Customer upon the issue of the Goods to him.
6. The Customer should assess the condition of the Goods delivered by the courier company. In the event of damage to the Goods or non-compliance of the delivered Goods with the Order in the presence of the courier, a complaint protocol (printout of the protocol is obliged to have a courier) describing the basis for the complaint, and the complained Goods together with the sales document should be forwarded to the courier in order to be sent back to the Seller. Alternatively, the Customer may submit a complaint pursuant to § X. Regulations and the procedure provided for therein.
7. The Seller is obliged to perform the contract immediately, but at the latest within thirty days after the Customer submits a declaration of intent to conclude the contract. If the Store cannot meet the benefit for the reason that the subject of the service is not available, at the latest within 30 (thirty) days from the conclusion of the contract, it will notify the Customer and return the entire amount of money received from him.
8. The delivery price of the Goods is specified in the price list available each time you place an order. The Seller provides for the possibility of free delivery, in the case of ordering the Goods above the amount specified by the Seller.
9. The Seller is not responsible for the extended delivery time of the Order or the lack of delivery of the Order due to the Customer providing incorrect or incomplete data, including the Customer providing an incorrect or incomplete delivery address of the Order.

§ VIII. Payment methods
1. Payment for the Goods may be made by the Customer as follows:

1) Before the release of the Goods to the Customer:
i. Transfer to the Seller’s bank account;
ii. Credit card.
2) At the time of receipt of the Goods:
i. Cash in the case of receipt of the Goods by the Customer with his own effort and at his own expense from the Seller’s Stationary Store;
ii. Cash to the hands of the courier company, in the case of delivery of the Goods via the courier company.

2. The Seller may establish with the Customer other, special conditions and forms of payment. In this case, the terms and conditions and forms of payment indicated in the Order confirmed by the Seller as accepted for the implementation and fulfillment of any additional requirements apply.
3. The Seller may transfer the rights and obligations under the concluded Agreement to other entities only with the prior consent, expressed by the Customer in writing, under pain of invalidity. The Customer may transfer the rights and obligations under the concluded Agreement to other entities only with the prior consent expressed by the Seller, in writing under pain of invalidity.
4. The Store reserves the right to withdraw from the transaction at the time of inability to perform or deliver the Goods by the manufacturer or supplier. The cash deposited by the Customer will then be immediately returned to the bank account indicated by the Customer.
5. The payment operator Przelewy24 is DialCom24 Sp. z o.o. ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court of Poznań, VIII Commercial National Court Register under the number KRS 0000306513, NIP 781-173-38-52 REGON 634509164 any other payment operator whose services the Seller uses.

§ IX. Withdrawal from the Agreement
1. In accordance with the Act, the Consumer as well as the entrepreneur on the rights of the consumer who has concluded a distance contract has the right to withdraw from the Contract for the sale of the Goods purchased in the Store (subject to the provisions of point 9 below) without giving a reason within 14 days. The deadline for withdrawal from the contract begins:
1) for the contract in which the entrepreneur issues the Goods, being obliged to transfer his property – from taking possession of the Goods by the consumer or the entrepreneur on the rights of the consumer or a third party indicated by them other than the carrier, and in the case of a contract that:
a) includes many Goods that are delivered separately, in batches or in parts – from taking possession of the last product, its batch or part,
b) consists in the regular delivery of the Goods for a fixed period of time – from taking possession of the first of the Goods;
2) for other contracts – from the date of conclusion of the contract.
2. In the event of exercising the right of withdrawal, the Consumer or the entrepreneur on the rights of the consumer is obliged to inform the Seller about it within the time limit indicated in paragraph 1 above of this paragraph of the Regulations. To comply with the deadline indicated in paragraph 1 above, it is sufficient to send a statement of withdrawal before the expiry of the above-mentioned deadline to the following address: Agapit Sp. z o.o. M. Zientary- Malewska 26, or to the e-mail address: kontakt@cleanparts.pl The Consumer or entrepreneur on the rights of the consumer should be accompanied by a copy of the proof of purchase or another document confirming the conclusion of the Sales Agreement.
3. The statement of withdrawal from the Agreement can be submitted using the form, the template of which is available on the website at: https://cleanparts.pl/reklamacje/ however, the use of the form is not mandatory. c) in which the subject of the service is a thing that is quickly spoiled or has a short shelf life; d) in which the subject of the service is the Goods delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
4. Subject to point 7 below, the Consumer or the entrepreneur on the rights of the consumer may withdraw both in the scope of the entire Order (and then the withdrawal will be effective for all Goods included in the Order), as well as in respect of certain only Goods included in the Order (and then the Agreement will continue to apply in relation to the other Goods included in the Order, in respect of which no withdrawal has been made from the Contract).
5. In the event of withdrawal from the contract, the Consumer or the entrepreneur under the rights of the consumer is obliged to return the Goods, in the scope of which he withdrew from the Agreement with the Seller or transfer them to a person authorized by the Seller to collect, immediately, but not later than within 14 days from the date on which he withdrew from the Agreement with the Seller, unless the Seller offered to collect the Goods himself. To meet the deadline, it is enough to send the Goods back before its expiry.
6. The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the Consumer’s or entrepreneur’s statement on the consumer’s rights about withdrawal from the Agreement, return to the Consumer or the entrepreneur on the rights of the consumer all payments made by him, including the costs of delivery of the Goods to the Consumer or the entrepreneur on the consumer’s rights (except for additional costs – resulting from the method of delivery other than the cheapest ordinary method offered by the Seller to the Consumer. If the Seller has not offered to collect the Goods himself, he may withhold the return of payments received from the Consumer or the entrepreneur on the consumer’s rights until the Goods are received back or delivered by the Consumer or the entrepreneur on the consumer’s rights proof of their return, whichever occurs earlier.
7. After submitting a statement of withdrawal of the Consumer or an entrepreneur on the rights of the consumer, a corrective invoice will be issued to the purchase document. After the Consumer or the entrepreneur has sent back a signed copy of the corrective invoice by the Consumer on the consumer’s rights, but not later than within 14 days from the receipt of the withdrawal statement, the amount will be refunded, constituting the value of the purchased Goods, minus the delivery costs, in the event that they were borne by the Seller and other costs that the Seller showed, related to the delivery and service of the Goods. In the case of a quantitative correction of the Goods, the Seller reserves the right to issue a new invoice for services related to the delivery and return of the Goods when the Seller incurred them.
8. The Seller shall refund the payment using the same method of payment as used by the Consumer or the entrepreneur on the rights of the consumer, unless the Consumer or the entrepreneur on the rights of the consumer has expressly agreed to a different method of return, which does not involve any costs for him.
9. For the avoidance of doubt, the Seller informs that in accordance with art. 38 The Act, Consumer or entrepreneur under the rights of the consumer does not have the right to withdraw from the contract:
a) for the provision of services for which the consumer is obliged to pay the price, if the Seller has performed the service in full with the express consent of the Consumer or the entrepreneur on the rights of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur will lose the right to withdraw from the Agreement and take note of it;
(b) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer or the trader’s specifications under the consumer’s rights or serving to satisfy his individual needs;

e) in which the Consumer or the entrepreneur on the rights of the consumer expressly requested that the Seller come to him for the purpose of urgent repair or maintenance; if the Seller additionally provides services other than those that the Consumer or the entrepreneur on the rights of the consumer requested, or delivers the Goods other than spare parts necessary to perform repair or maintenance, the right to withdraw from the Agreement shall be granted to the Consumer or the entrepreneur under the consumer’s rights in relation to additional services or Goods;

f) in which the subject of the service is the Goods, which, after delivery, due to their nature, are inseparably connected with other things.
10. In accordance with Article 34(1). 4 Acts, in the event of withdrawal from the Agreement, the Consumer or the entrepreneur under the rights of the consumer shall be liable for the decrease in the value of the Goods resulting from the use of it in a way that goes beyond the necessary to determine the nature, characteristics and functioning of the Goods, unless the Seller has not informed the consumer or the entrepreneur of the consumer’s rights about the right to withdraw from the contract.
11. In the event of withdrawal from the Agreement, it is considered not concluded.

§ X. Complaints
1. The Consumer or the Entrepreneur on the rights of the consumer may submit a Complaint in the event of non-compliance of the Goods with the contract according to the procedure described below.
2. The Goods comply with the Agreement if the following respects the Agreement remain in particular:
1) description, type, quantity, completeness and functionality,
2) suitability for the special purpose for which it is needed by the Consumer or the entrepreneur on the rights of the consumer, about which the Consumer or the entrepreneur under the consumer’s rights notified the Seller at the latest at the time of conclusion of the Agreement and which the Seller accepted.
3. In addition, the Goods, in order to be considered in accordance with the Agreement, must:

1) suitable for the purposes for which the Goods of this kind are usually used, taking into account applicable law, technical standards, good practices,
2) appear in such a quantity and have such characteristics, including durability and safety, as are typical of the Goods of this kind and which the Consumer or the entrepreneur under the rights of the consumer can reasonably expect, taking into account the nature of the Goods and the public assurance made by the Seller, his legal predecessors or persons acting on their behalf, in particular in the advertisement or on the label, unless the Seller demonstrates that:
a) he did not know about the public assurance and judging reasonably, he could not know about it,
(b) prior to the conclusion of the contract, public assurance has been corrected in accordance with the conditions and forms under which the public assurance has been submitted, or in a comparable manner,
c) public assurance did not affect the decision of the Consumer or the entrepreneur on the consumer’s rights to conclude the contract;
3) be delivered with packaging, accessories and instructions, the delivery of which the Consumer or entrepreneur on the rights of the consumer can reasonably expect;
4) be of the same quality as the sample or pattern that the Seller made available to the Consumer or the entrepreneur on the consumer’s rights before the conclusion of the contract, and correspond to the description of such sample or such pattern.
4. The consumer or entrepreneur on the rights of the consumer should verify the Goods delivered by the courier company. In the event of the delivery of the damaged Goods or the delivery of the Goods inconsistent with the Order (including both the non-compliance of the type of the Goods, as well as the number of ordered Goods), the Consumer or the entrepreneur on the rights of the consumer has the right to submit a Complaint in connection with the delivery of the damaged Goods or Goods incompatible with the Order. The Consumer or the entrepreneur on the rights of the consumer should submit his Complaint immediately, in any case not later than within 7 days from the declaration of delivery of the damaged Goods or delivery of the Goods inconsistent with the Order.
5. In order to submit a Complaint in connection with the delivery of a Good inconsistent with the Agreement, the Consumer or entrepreneur on the rights of the consumer should complete the complaint form and send it to the Seller, together with the complained Goods and with proof of purchase of this Goods from the Seller to the address: Agapit Spółka z o.o. M. Zientary- Malewska 26, together with a description of the complaint (hereinafter referred to as “Complaint”). On the shipment with the advertised Goods, the Consumer or the entrepreneur should place in a visible place the inscription “COMPLAINT”. The Consumer or entrepreneur on the rights of the consumer may use the template of the complaint application document, which is available on the Store’s website at: https://cleanparts.pl/reklamacje/.
6. Within 14 days of receiving the Complaint, the Seller will respond to the Consumer’s or entrepreneur’s Complaints with the consumer’s rights and notify the Consumer or the entrepreneur on the consumer’s rights about the manner of further proceedings. The entrepreneur provides the response to the complaint to the Consumer and the entrepreneur on the rights on paper or other durable medium.
7. If the Goods are incompatible with the Agreement, the Consumer or the entrepreneur may demand from the Seller:
a) repair of the Goods;
b) exchange of Goods.
The Seller shall repair or replace within a reasonable period of time from the moment when the Seller was informed by the Consumer or the entrepreneur on the consumer’s rights about the lack of conformity with the contract, and without undue inconvenience to the Consumer or the entrepreneur on the consumer’s rights, taking into account the specificity of the goods and the purpose for which the Consumer or the entrepreneur acquired it on the consumer’s rights. The costs of repair or replacement, including in particular the costs of postal charges, transport, labor and materials, shall be borne by the Seller.
8. In addition, the Consumer or entrepreneur under the rights of the consumer, if the Goods are incompatible with the Agreement, may submit a statement on the reduction of the price or withdrawal from the Agreement only if the Seller:
a) refused to bring the Goods into conformity with the Agreement;
b) did not bring the Goods into conformity with the Agreement;
c) tried to bring the Goods into conformity with the Agreement, but there is still a lack of compliance;

and in situations where:
d) the lack of conformity of the Goods with the Agreement is so significant that it justifies an immediate reduction in the price or withdrawal from the Agreement;
e) it is clear from the Seller’s statement or circumstances that it will not bring the Goods into conformity with the contract within a reasonable period of time or without undue inconvenience to the Consumer or the entrepreneur under the consumer’s rights.
The reduced price must remain in such proportion to the price resulting from the Agreement, in which the value of the Goods incompatible with the Agreement remains to the value of the Goods in accordance with the Agreement.
9. The Seller shall return to the Consumer or the entrepreneur on the consumer’s rights the amounts due as a result of exercising the right to reduce the price immediately, not later than within 14 days from the date of receipt of the Consumer’s or entrepreneur’s statement on the consumer’s rights to reduce the price.
10. A consumer or an entrepreneur under the rights of the consumer may not withdraw from the Agreement if the lack of conformity of the Goods with the Agreement is irrelevant. It is presumed that the lack of conformity of the Goods with the Agreement is significant.
11. In the event of withdrawal from the Agreement, the Consumer or entrepreneur, on the rights of the consumer, shall immediately return the goods to the Seller at his expense. The Seller shall return to the Consumer or the entrepreneur on the rights of the consumer the price immediately, not later than within 14 days from the date of receipt of the Goods or proof of its return.
12. If the lack of compliance with the Agreement applies only to certain Goods delivered under the Contract, the Consumer or the trader under the Consumer’s rights may withdraw from the Agreement only in relation to those Goods, as well as in relation to other Goods purchased by the Consumer or the entrepreneur on the consumer’s rights together with the Goods that are not in conformity with the Agreement, if it is not possible to reasonably expect that the Consumer or the entrepreneur on the rights of the consumer would agree to retain only the Goods in accordance with the Agreement.
13. The Seller may, in accordance with the Act, make an exchange when the Consumer or the entrepreneur on the rights of the consumer requests repair or the Seller can make repairs when the Consumer or the entrepreneur under the rights of the consumer demands an exchange if it is impossible to bring the Goods into conformity with the Agreement in the manner chosen by the Consumer or the entrepreneur under the rights of the consumer is impossible or would require excessive costs. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Goods into compliance with the Agreement.
14. When assessing the excess costs for the Seller, all circumstances of the case shall be taken into account, in particular, the importance of the lack of conformity of the Goods with the Agreement, the value of the Goods in accordance with the Agreement and excessive inconvenience for the Consumer or the entrepreneur on the consumer’s rights arising as a result of a change in the manner of bringing the Goods into conformity with the Agreement.
15. The Seller shall be liable for the non-compliance of the Goods with the contract in the event of disclosure of non-compliance before the expiry of two years from the delivery of this Goods to the Consumer or the entrepreneur under the consumer’s rights, unless the expiry date of the Goods for use, specified by the Seller, his legal predecessors or persons acting on their behalf, is longer. It is presumed that the lack of conformity of the Goods with the Contract, which has been revealed before the expiry of two years from the date of delivery of the Goods, existed at the time of its delivery, unless otherwise proven or the presumption of this cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the Agreement.
16. The Seller is obliged to reimburse the Consumer or the entrepreneur on the consumer’s rights, costs incurred in connection with the exercise of the rights for non-compliance of the Goods with the Agreement, including in particular the costs of delivering the Goods, the costs of postal charges, transport, labor and materials, expertise, and in relation to the Goods mounted also the costs of disassembly, and re-installation and commissioning.
17. The goods should contain original packaging enabling safe transport to the Seller.
18. It is permissible to use the replacement packaging of the advertised Goods, but it must guarantee adequate protection during transport by the courier company.
19. The Goods must be delivered complete, especially with accessories that affect the functionality of the Goods in question, or which may be one of the reasons for the malfunction of the Goods.
20. If the Goods delivered to the Seller turn out to be efficient and the Seller does not detect the defect, then the Seller will charge the Consumer or the entrepreneur on the consumer’s rights a fee for diagnostics in accordance with the current price list and delivery costs.
21. Complaints related to the Seller’s activities (e.g. incorrectly charged delivery costs or incorrect Goods in the Cart) should be sent to the following address: kontakt@cleanparts.pl.
22. The Seller shall not be liable for the lack of conformity of the Goods with the Agreement in the scope referred to in paragraph 3, if the Consumer or the entrepreneur on the rights of the consumer, at the latest at the time of conclusion of the Agreement, has been clearly informed that the specific feature of the Goods deviates from the requirements of compliance with the Agreement set out in paragraph 3, and expressly and separately accepted the lack of a specific feature of the goods.

§ XI. Warranty
1. Goods sold by the Seller may be covered by a warranty granted by the guarantor. The Seller does not provide any warranty on any Goods sold.
2. The exercise of the rights under the warranty does not limit the rights of the Consumer or the Entrepreneur resulting from the non-compliance of the Goods with the Agreement.

§ XII. Responsibility
1. Subject to § X. of these Regulations, the Seller excludes its liability for the non-compliance of the Goods with the Agreement in relation to Customers who are not Consumers or entrepreneurs under the rights of the consumer.
2. The Seller’s liability for non-performance or improper performance of obligations under the Contract of Sale of Goods concluded with the Customer who is not a Consumer or an entrepreneur under the rights of the consumer or on his behalf, is limited to the payment of compensation in the amount of loss actually incurred by the Customer who is not a Consumer or an entrepreneur under the rights of the consumer, but not higher than the price paid to the Seller by such Customer for the Goods on the basis of such a contract.
3. The Seller shall not be liable for the benefits lost by the Customer who is not a Consumer or an entrepreneur under the rights of the consumer.
4. In the event of a confluence of contractual liability and for a tort, the Customer who is not a Consumer or an entrepreneur under the rights of the consumer may claim compensation only on the basis of these Regulations and within the limits set out in paragraphs 1 and 2 above of this paragraph of the Regulations.
5. The Seller is not responsible for interruptions in the use of the Store arising for technical reasons (such as m.in. maintenance, inspection, replacement of equipment) or other independent of it.

§ XIII. Protection Of Personal Data
1. The Administrator of Personal Data is AGAPIT Spółka z o.o. with its registered office in Olsztyn (10-302), ul. M. Zientary Malewska 26, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Olsztyn, VIII Commercial Division of the National Court Register, under the KRS number: 0000880889, NIP: 7391016226, REGON: 510304047. The Administrator can be contacted in writing at: ul. M. Zientary Malewska 26, 10-302 Olsztyn, by e-mail: kontakt@cleanparts.pl or by phone: +48 606 326 896.
2. Personal data are processed by the Controller in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter: ,,GDPR”), as well as on the basis of other provisions governing the protection of personal data of natural persons.
3. AGAPIT Spółka z o.o. is a separate company with its registered office in Olsztyn is the administrator of personal data provided by users on the website. The Administrator makes special care that all personal data are processed in accordance with the purpose for which they were collected and used in accordance with the scope of granted permits (consents) and processing areas permitted by law.
4. Each person providing the Administrator with personal data via the forms posted on the website is informed about the specific purpose for which these data are processed and the legal basis for processing.
5. The Administrator uses personal data only for the indicated purposes in particular:
(i) if you consent to contact via the contact form for contact and information,
(ii) in the case of placing an order via the website for selected products – in order to properly implement the contract for the provision of services.
6. Personal data processed on the basis of the consent will be processed until it is withdrawn or the purpose for which the data was collected ceases. The consent granted may at any time be withdrawn without affecting the lawfulness of the processing, which was made on the basis of consent before its withdrawal.
7. The data processed in connection with the conclusion and implementation of the Agreement will be processed in accordance with
with applicable regulations, however, no longer than until the expiry of the period within which the Administrator may pursue claims related to the concluded Agreement.
8. Personal data collected through all kinds of forms posted on the Administrator’s websites, including m.in.: such information as: name, contact phone, e-mail address, web address and company name, are used only to identify the Customer, establish commercial contact with them, provide the Customer with free materials or valuation of the Administrator’s services, for the duration of commercial negotiations aimed at signing the Agreement (but not longer than one year from the date of receipt of the commercial offer by the Customer), and further by the time of the Customer’s
9. Personal data collected through all types of forms posted on the Administrator’s websites are processed on the basis of the consent of the person (Article 6(1)(a) of the GDPR), as well as on the basis of Article 6(1)(b) of the GDPR, i.e. their processing is necessary for the performance of a contract to which the data subject is a party or to take action at the request of the data subject before the conclusion of the contract.
10. The customer has the right to access and rectify the processed personal data, as well as the right to request their deletion and limit the processing of data, the right to transfer personal data, object to processing and lodge a complaint with the supervisory authority.
11. Consent to the processing of personal data may be withdrawn at any time by the Administrator’s Clients. The withdrawal of consent to the processing of data does not affect the lawfulness of data processing, which the Administrator made on the basis of consent before its withdrawal.

§ XIV. Disputes
1. The settlement of disputes arising between the Seller and the Consumer or the entrepreneur under the rights of the consumer shall be submitted to the competent courts in accordance with the provisions of generally applicable Polish law.
2. The settlement of disputes arising between the Seller and the Customer, who is not a consumer, shall be submitted to the court competent for the seat of the Seller.

§ XV. Final provisions
1. Placing an Order is tantamount to acceptance of these Regulations.
2. These Regulations enter into force on the day of its placement in the Store at www.cleanparts.pl and are valid for an indefinite period of time.
3. In matters not regulated in the Regulations, the relevant provisions of the Act of 23 April 1964 shall apply. Civil Code (Journal of Laws 1964 No. 16, item 93) and the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2020.287, i.e. as amended).
4. The Seller reserves the right to change these Regulations.